NAIA Mess

As the primary airport in the country, Ninoy Aquino International Airport caters to more than 75% of all air passengers coming to the Philippines. The service is downright awful if not mediocre: Read this link and find out why: http://www.airlinequality.com/Airports/Airport_forum/mnl.htm

1. Attendants do almost everything as long as you give them tips (Stephen Fitzpatrick)
2. Slow processing at the Immigration counters (Robert Luff) )
3. In ensuring security, male security officers frisk young women vigorously (really?) while taking it far easier on the men passing by (Dave Innes)

If that is not enough, now there is a recent proposal to charge passengers for trolleys. Yikes, your trolleys even look dilapidated compared to Hong Kong, Singapore, Bangkok and Beijing airports I have been to. And no other airport does charge for that! It is part of the service the airport renders to incoming passengers whose airplanes they ride pay the airport fees to land; not only that, passengers themselves pay for the airport fees, unless one has an Overseas Employment Certificate that exempts you from paying. I doubt you would put toilet papers for free or at least make comfort rooms comfortable if you impose such fees. Mr Administrator think about it.

The good thing I can say is that since the airport is manned by Filipino staff, the inherent quality of hospitality is there. No matter how you describe it.